Terms & Conditions
These Terms set out the rules for using and accessing our website: Encore Lifestyle | London | Travel | Events | Concierge (encore-lifestyle.com) (our ‘Site’).
This Site is operated by Encore Lifestyle Limited (“We”, “Us” or “Our”). We are registered in England and Wales under company number 13286341 and have our registered office at 83a Church Road, London, SW13 9HH.
To contact us, please email firstname.lastname@example.org.
By using our Site you accept these Terms
By using our Site, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use our Site.
We recommend that you print a copy of these Terms for future reference.
There are other terms that may apply to you
These Terms only apply to your access to and use of the Site and the online portal accessible on the Site. All services provided to you by us are not governed by these Terms and are governed by the separate service agreement between yourself and us.
We may make changes to these Terms
We amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time. These terms were most recently updated in December 2021.
We may make changes to our Site
We may update and change our Site from time to time to reflect changes to our products, services, our users’ needs, our business priorities or any other reason.
We may suspend or withdraw our Site
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.
You are also responsible for ensuring that all persons who access our Site through your internet connection and/or your device are aware of these Terms and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will notify you by amending these Terms or by updating our Site and we will ensure that the transfer will not affect your rights under the contract.
Do not rely on information on this Site
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
We are not responsible for third party websites
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those third party sites or resources.
User-generated content is not approved by us
Where such functionality is available, this Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
If you wish to complain about content uploaded by other users, please contact us.
Your use of our site
You may use our Site only for lawful purposes. You may not use our Site:
in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
for the purpose of harming or attempting to harm minors in any way;
to bully, insult, intimidate, or humiliate any person;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation or spam; and/or
to access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our Site; or any equipment or network or software owned or used by any third party.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures to access our online portal, you must treat such information as strictly confidential. You must not disclose it to any third party.
How you may use material and intellectual property on our Site
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it (including without limitation the Encore Lifestyle logo and tradename). Those works are protected by copyright, trade mark and other intellectual property laws around the world. All such rights are reserved.
You are not permitted to use any trade marks used on our Site without our prior written approval.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Rules about linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission immediately by notifying you.
Limitation of Liability
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our supply of services agreement.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our Site; or
use of or reliance on any content displayed on or accessed within our Site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
How we may use your personal information
We aim to provide you with access to our Site and its functions. If you have any concerns with access to our Site please contact us using the contact details in the introduction of these Terms and Conditions.
We shall aim to resolve any complaint without undue delay.